Our Customer Promise

Bayview is committed to providing our help, respect, and expertise when servicing your mortgage loan.

About Us

Bayview Loan Servicing, LLC is recognized nationally as a premier servicer of both residential and commercial mortgage loans.

Our Mission

Deliver the highest level of customer experience in the mortgage servicing industry by providing easy loan management, help in the face of financial hardships, respect in every interaction, and regulatory expertise.

Customer Promises

Easy Loan Management Your time is important. Making it easy for you to manage your loan is our priority. We will provide you easy payment options as well as fast and accurate answers to your questions through online services, automated phone choices, our Customer Service employees and our Loan Relationship managers.

Help in the Face of Financial Hardships Sometimes unforeseeable challenges cause difficult financial situations. We want to help. We will work with you, doing our best to find solutions to preserve your property ownership or minimize your loss.

Respect We will be considerate of your needs. You can count on us to listen carefully to your concerns, respond promptly to your questions, follow through on our promises, and treat you politely and professionally in every interaction.

Expertise In this complex and shifting financial world, you rely on us to service your loan in accordance with applicable regulatory requirements. We take this responsibility seriously and have developed systems and trained our staff to expertly service your loan.

Helpful Resources

Frequently Asked Questions

Learn the answers to popular questions that customers are asking.

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Help Center

Helpful information and resources to get the answers you need.

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7 Payment Methods

Your guide to the seven payment methods Bayview offers.

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Hardship Information

Realistic options are available to Bayview customers who are experiencing a hardship.

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It is the policy of Bayview Loan Servicing, LLC to provide services without regard to race, color,
religion, national origin, ancestry, age, sex, familial status, physical handicap or disability.
The information in this web site is made available with the understanding that Bayview Loan Servicing, LLC and its affiliates use reasonable care in providing information but cannot guarantee accuracy or completeness. Information is provided with no warranty, express or implied, and all such warranties are expressly disclaimed. We assume no liability for any loss, damage or expense from errors or omissions in these materials, whether arising in contract, tort or otherwise. This information is proprietary and its acquisition, copying, transmittal or use by unauthorized parties is strictly prohibited.

Bayview Loan Servicing, LLC, is a debt collector. Any information obtained will be used for that purpose. To the extent that your obligation has been discharged or is subject to an automatic stay in bankruptcy this notice is for information purposes only and does not constitute a demand of payment or any attempt to collect such obligation.

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