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Our Customer Promise

Bayview is committed to providing our help, respect, and expertise when servicing your mortgage loan.

About Us

Bayview Loan Servicing, LLC is recognized nationally as a premier servicer of both residential and commercial mortgage loans.

Our Mission

Deliver the highest level of customer experience in the mortgage servicing industry by providing easy loan management, help in the face of financial hardships, respect in every interaction, and regulatory expertise.

Customer Promises

Easy Loan Management – Your time is important. Making it easy for you to manage your loan is our priority. We will provide you easy payment options as well as fast and accurate answers to your questions through online services, automated phone choices, our Customer Service employees and our Loan Relationship managers.

Help in the Face of Financial Hardships – Sometimes unforeseeable challenges cause difficult financial situations. We want to help. We will work with you, doing our best to find solutions to preserve your property ownership or minimize your loss.

Respect – We will be considerate of your needs. You can count on us to listen carefully to your concerns, respond promptly to your questions, follow through on our promises, and treat you politely and professionally in every interaction.

Expertise – In this complex and shifting financial world, you rely on us to service your loan in accordance with applicable regulatory requirements. We take this responsibility seriously and have developed systems and trained our staff to expertly service your loan.

Helpful Resources

Frequently Asked Questions

Learn the answers to popular questions that customers are asking.

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Frequently Asked Questions

Help Center

Helpful information and resources to get the answers you need.

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Help Center

Hardship Information

Realistic options are available to Bayview customers who are experiencing a hardship.

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Hardship Information
It is the policy of Bayview Loan Servicing, LLC to provide services without regard to race, color,
religion, national origin, ancestry, age, sex, familial status, physical handicap or disability.
The information in this web site is made available with the understanding that Bayview Loan Servicing, LLC and its affiliates use reasonable care in providing information but cannot guarantee accuracy or completeness. Information is provided with no warranty, express or implied, and all such warranties are expressly disclaimed. We assume no liability for any loss, damage or expense from errors or omissions in these materials, whether arising in contract, tort or otherwise. This information is proprietary and its acquisition, copying, transmittal or use by unauthorized parties is strictly prohibited.

Bayview Loan Servicing, LLC, is a debt collector. Any information obtained will be used for that purpose. To the extent that your obligation has been discharged or is subject to an automatic stay in bankruptcy this notice is for information purposes only and does not constitute a demand of payment or any attempt to collect such obligation.

Mortgage Scam Alert: Beware of home loan rescue scams. Facing the possibility of not being able to make your mortgage payments is an unsettling time. Unfortunately, con artists often attempt to take advantage of vulnerable homeowners and may try deceptive scams where they pretend to represent Bayview Loan Servicing, LLC ("Bayview") and allege to have your best interest in mind. You should know that loss mitigation options and counseling do not require fees when working directly with Bayview or a HUD approved housing counselor. For your protection, if you are unsure if the person communicating with you about a modification or other deferment agreement or requiring you to make payments is from Bayview or a legitimate counseling resource, please contact the Customer Relations Department at 1.800.457.5105 or at customerservice@bayviewloanservicing and tell us about your situation.

Bayview Loan Servicing ,LLC is committed to providing an accessible website. If you have difficulty accessing content, have difficulty viewing a file on the website, or notice any accessibility problems, please contact us to specify the nature of the accessibility issue and the assistive technology you use. We will strive to provide the content you need in the format you require. We welcome your suggestions and comments about improving ongoing efforts to increase the accessibility of this website.

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