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Website Support
If you are experiencing technical issues with our website, please fill out our Website Support form and provide us with as much information as possible.

Click here for website support

Residential and Commercial Customer Service Mailing Addresses.
Always include your loan number whenever you call or write to us.

Mail

Select the + symbol to see the mailing address for each subject.

Payments
Property Tax Bills
Overnight Payments
Payoff Checks
General Correspondence
Loss Draft Claims
Insurance and Binder Inquiries:
Mortgagee Clause

Errors and Information Requests

If you have a questions about your loan or you believe that Bayview has made an error in the servicing of your loan, please contact us by filling out our online form.

Online Form

Or contact us by mail:
The following mailing address must be used for all Error Notices and Information Requests:

Bayview Loan Servicing, LLC
Customer Support
4425 Ponce de Leon Boulevard, 5th Floor
Coral Gables, FL 33146

Please include the following information:
  • Full Name
  • Contact Phone Number
  • Your Bayview Loan Number
  • Explanation of Your Issue(s) or Request(s) - Please provide as many details as possible (i.e. name of Bayview representatives you’ve spoken with, date and time of conversation(s), etc.)

Email


Phone

You can get quick answers when you call our Customer Relations Department at 1.800.457.5105. Our hours of operation are Monday – Friday 8 am to 9 pm ET.

For Accessible Services, please call our Text Teletype (TTY) phone line at 1.877.676.1565.

Are you a Chapter 13 Trustee? Bayview has a dedicated team and toll-free number available to assist you with any questions. Please call 855.657.7531 Monday – Friday 9 am to 6 pm ET.

In connection with certain loans, Bayview may act as an agent for M&T Bank and work with M&T customers who need loss mitigation or payment assistance. If you are an M&T customer with a question on one of those topics, please call 1.866.709.3400. Our hours of operation are Monday – Friday 8:30 am to 8:00 pm ET.

Related to these certain loans, all other questions concerning your escrow account, taxes, insurance, and year-end statements should be directed to M&T Bank at 1.800.724.2224.

Website Support

If you are experiencing technical issues with our website, please fill out our Website Support form and provide us with as much information as possible.

Click here for website support

REO Inquiries

If you are looking for an REO property, please visit www.bayviewreo.com and contact the broker/agent included in the listing record.

If you are a broker and are interested in becoming an agent with Bayview, please email reoinquiry@bayviewloanservicing.com.

Have You Been Affected By Recent Severe Weather?

If your loan is serviced by Bayview Loan Servicing® and your property has suffered damage, and/or your ability to make payments has been affected please use the following numbers for insurance and payment assistance.

Important Hurricane & FEMA Information

For inquiries about insurance - please call the following Hurricane Insurance Hotline: 1.888.203.4635. Our live agents are available Monday – Friday 8 am to 8 pm ET. For automated assistance we are available 24/7.

For payment issues and questions - let us know your situation by calling 1.800.771.0299 Monday – Friday 8 am to 9 pm ET.

We encourage you to contact FEMA for additional information and assistance options.

California Wildfires FEMA Assistance - Click here.

Hurricane Harvey FEMA Assistance - Click here.

Hurricane Irma FEMA Assistance - Click here.

Hurricane Maria FEMA Assistance - Click here.

Helpful tips for those impacted by the hurricane - watch this MBA Public Service Announcement video about who to contact and how to be safe.

Submitting Lender-Placed Claims (Borrowers on LPI):
If you have lender-placed insurance and have experienced storm damage, our lender-placed claim representatives are available 24/7 to assist with the claims process. To initiate, select one of the following options:

It is the policy of Bayview Loan Servicing, LLC to provide services without regard to race, color,
religion, national origin, ancestry, age, sex, familial status, physical handicap or disability.
The information in this web site is made available with the understanding that Bayview Loan Servicing, LLC and its affiliates use reasonable care in providing information but cannot guarantee accuracy or completeness. Information is provided with no warranty, express or implied, and all such warranties are expressly disclaimed. We assume no liability for any loss, damage or expense from errors or omissions in these materials, whether arising in contract, tort or otherwise. This information is proprietary and its acquisition, copying, transmittal or use by unauthorized parties is strictly prohibited.

Bayview Loan Servicing, LLC, is a debt collector. Any information obtained will be used for that purpose. To the extent that your obligation has been discharged or is subject to an automatic stay in bankruptcy this notice is for information purposes only and does not constitute a demand of payment or any attempt to collect such obligation.

Mortgage Scam Alert: Beware of home loan rescue scams. Facing the possibility of not being able to make your mortgage payments is an unsettling time. Unfortunately, con artists often attempt to take advantage of vulnerable homeowners and may try deceptive scams where they pretend to represent Bayview Loan Servicing, LLC ("Bayview") and allege to have your best interest in mind. You should know that loss mitigation options and counseling do not require fees when working directly with Bayview or a HUD approved housing counselor. For your protection, if you are unsure if the person communicating with you about a modification or other deferment agreement or requiring you to make payments is from Bayview or a legitimate counseling resource, please contact the Customer Relations Department at 1.800.457.5105 or at customerservice@bayviewloanservicing and tell us about your situation.

Bayview Loan Servicing ,LLC is committed to providing an accessible website. If you have difficulty accessing content, have difficulty viewing a file on the website, or notice any accessibility problems, please contact us to specify the nature of the accessibility issue and the assistive technology you use. We will strive to provide the content you need in the format you require. We welcome your suggestions and comments about improving ongoing efforts to increase the accessibility of this website.

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