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Bayview has a dedicated Short Sale team and hotline to help you get offers evaluated quickly and facilitate smooth closings.
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Report Website Issues
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technical issues while using this website, please report it by clicking here.

2016 Year-End Tax Forms
2016 Year-End Tax Forms (IRS 1098 and 1099) will be mailed by January 31, 2017. You can obtain a copy on or after February 10, 2017, by logging into your online account.

Residential and Commercial Customer Service Mailing Addresses.
Always include your loan number whenever you call or write to us.

Mail

Mail Payments to:
Bayview Loan Servicing, LLC
PO Box 650091
Dallas, TX 75265-0091
Mail Property Tax Bills to:
Bayview Loan Servicing, LLC
ATTN: Tax Department
4425 Ponce de Leon Boulevard, 5th Floor
Coral Gables, FL 33146
Mail Overnight Payments to:
Bayview Loan Servicing, LLC
Attn: Payment Processing
4425 Ponce De Leon Blvd, Suite 500
Coral Gables, FL 33146
Mail Payoff Checks to:
Bayview Loan Servicing, LLC
ATTN: Cashiering Department
4425 Ponce de Leon Boulevard, 5th Floor
Coral Gables, FL 33146
Mail General Correspondence to:
Bayview Loan Servicing, LLC
ATTN: Customer Service Department
4425 Ponce de Leon Boulevard, 5th Floor
Coral Gables, FL 33146
Mail Loss Draft Correspondence to:
Bayview Loan Servicing, LLC
ATTN: Loss Draft Department
5225 Crooks Road
Troy, MI 48098-2823
Insurance and Binder Inquiries:
Bayview Loan Servicing, LLC
Its Successors and/or Assigns
P. O. Box 5933
Troy, MI 48007-5933
Phone: 1.877.826.4419
Fax: 1.248.824.7960
Monday – Friday 8 am to 7 pm ET.

Email


Phone

You can get quick answers when you call our Customer Relations Department at 1.800.457.5105. Our hours of operation are Monday – Friday 8 am to 9 pm ET, and Saturday 8 am to 5 pm ET.

Are you a Chapter 13 Trustee? Bayview has a dedicated team and toll-free number available to assist you with any questions. Please call 855.657.7531 Monday – Friday 9 am to 6 pm ET.

In connection with certain loans, Bayview may act as an agent for M&T Bank and work with M&T customers who need loss mitigation or payment assistance. If you are an M&T customer with a question on one of those topics, please call 1.866.709.3400. Our hours of operation are Monday – Friday 8:30 am to 8:00 pm ET.

Related to these certain loans, all other questions concerning your escrow account, taxes, insurance, and year-end statements should be directed to M&T Bank at 1.800.724.2224.

Website Issues

If you are experiencing technical issues with our website, please report them by sending an email to technicalissues@bayviewloanservicing.com

Errors and Information Requests

If you feel Bayview has made an error in the servicing of your loan, please contact us by filling out our online form.

Online Form

Or contact us by mail:
The following mailing address must be used for all Error Notices and Information Requests:

Bayview Loan Servicing, LLC
Attn: Customer Support
4425 Ponce de Leon Boulevard, 5th Floor
Coral Gables, FL 33146

Please include the following information:
  • Full Name
  • Contact Phone Number
  • Your Bayview Loan Number
  • Explanation of Your Issue(s) or Request(s) - Please provide as many details as possible (i.e. name of Bayview representatives you’ve spoken with, date and time of conversation(s), etc.)


Have You Been Affected By Recent Severe Weather?

If your loan is serviced by Bayview Loan Servicing® and your property has suffered damage, and/or your ability to make payments has been affected please use the following numbers for insurance and payment assistance.

For property damage - you may report your claim 24 hours a day, 7 days a week, by calling 1.877.926.1123. You may also call to speak to a customer service representative from Monday through Friday, 8:30 AM to 6:00 PM Eastern Standard Time, by calling 1.877.926.1123. If contacting us by email, please write to ClaimsReporting@bayviewloanservicing.com.

For payment issues and questions - let us know your situation by calling 1.800.457.5105 Monday – Friday 8 am to 9 pm ET.


It is the policy of Bayview Loan Servicing, LLC to provide services without regard to race, color,
religion, national origin, ancestry, age, sex, familial status, physical handicap or disability.
The information in this web site is made available with the understanding that Bayview Loan Servicing, LLC and its affiliates use reasonable care in providing information but cannot guarantee accuracy or completeness. Information is provided with no warranty, express or implied, and all such warranties are expressly disclaimed. We assume no liability for any loss, damage or expense from errors or omissions in these materials, whether arising in contract, tort or otherwise. This information is proprietary and its acquisition, copying, transmittal or use by unauthorized parties is strictly prohibited.

Bayview Loan Servicing, LLC, is a debt collector. Any information obtained will be used for that purpose. To the extent that your obligation has been discharged or is subject to an automatic stay in bankruptcy this notice is for information purposes only and does not constitute a demand of payment or any attempt to collect such obligation.

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