Forgot User ID/Password

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Frequently Asked Questions
I can't remember my User ID or Password. What should I do?
How do I change my User ID or Password?
Why am I not receiving the email instructions?
I'm using the right User ID and Password, but I can't login. What should I do?

If you cannot access your Bayview account because you do not have your User ID and/or Password, you can easily regain access by completing this page.

An email message with instructions for resetting your account will be sent momentarily to the email address you used when you registered at this site. Follow the simple instructions in the email to
regain access.

Important: If you no longer have access to the email account you originally entered when you registered at this site, you can only reestablish access by calling Bayview Customer Service at 1.800.457.5105
(Monday – Friday 8 am to 9 pm ET). You must have your loan number, social security number, and billing address zip code available when you call.

*All fields are required.

Loan Number *
Where do I find this?
Check if not available
Billing Address Zip Code *
Last 4 digits of the Social Security Number
used to register this account *


It is the policy of Bayview Loan Servicing, LLC to provide services without regard to race, color,
religion, national origin, ancestry, age, sex, familial status, physical handicap or disability.
The information in this web site is made available with the understanding that Bayview Loan Servicing, LLC and its affiliates use reasonable care in providing information but cannot guarantee accuracy or completeness. Information is provided with no warranty, express or implied, and all such warranties are expressly disclaimed. We assume no liability for any loss, damage or expense from errors or omissions in these materials, whether arising in contract, tort or otherwise. This information is proprietary and its acquisition, copying, transmittal or use by unauthorized parties is strictly prohibited.

Bayview Loan Servicing, LLC, is a debt collector. Any information obtained will be used for that purpose. To the extent that your obligation has been discharged or is subject to an automatic stay in bankruptcy this notice is for information purposes only and does not constitute a demand of payment or any attempt to collect such obligation.

Mortgage Scam Alert: Beware of home loan rescue scams. Facing the possibility of not being able to make your mortgage payments is an unsettling time. Unfortunately, con artists often attempt to take advantage of vulnerable homeowners and may try deceptive scams where they pretend to represent Bayview Loan Servicing, LLC ("Bayview") and allege to have your best interest in mind. You should know that loss mitigation options and counseling do not require fees when working directly with Bayview or a HUD approved housing counselor. For your protection, if you are unsure if the person communicating with you about a modification or other deferment agreement or requiring you to make payments is from Bayview or a legitimate counseling resource, please contact the Customer Relations Department at 1.800.457.5105 or at customerservice@bayviewloanservicing and tell us about your situation.

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