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Hardship Information

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Overview Hardship FAQs Hardship Process Common Options for Avoiding Foreclosure
Bayview's Loan Counseling Department Is Here to Help You

The sooner you contact us, the faster we can work together to get your account back on track.

1.800.771.0299
Mon-Fri: 8am-9pm (ET)
Saturday: 8am-5pm (ET)
Sunday: Closed

Common Reasons for Financial Hardship
  • Unemployment
  • Divorce
  • Death of a family member
  • Disability or Illness
Please contact us toll free:
Loan Counseling Department
1.800.771.0299

Hardest Hit Fund (HHF) Participating HHF States

HUD Certified Counseling Agencies
1.800.569.4287

Resources for New York Homeowners
Approved Counseling Agencies New York

Resources for Washington State Homeowners
Approved Counseling Agencies Washington

Resources for Texas Homeowners
Approved Counseling Agencies Texas

Resources for Chicago Homeowners
Neighborhood Housing Services Chicago

Resources for South Florida Homeowners
Neighborhood Housing Services South Florida


Calling Is Your Most Important Step
Whether you've already missed a payment or are anticipating difficulty in the near future, speaking with a Loan Counselor today is the most important step in protecting your investment. Your Loan Counselor is empowered to quickly implement solutions to help you avoid default and preserve your credit standing.

You Have Options
Realistic and flexible options are available to Bayview Loan Servicing® customers who are having hardship challenges. Once we've learned your situation, we will work with you to help you keep your property and your mortgage in good standing.

Hardship Process
  1. Speak with a Loan Counselor to discuss your situation and learn about your options. Have your loan number available when you call.

  2. Depending on your situation, you may need to complete a Mortgage Assistance Application. For assistance completing the application, please use our Guide to the Mortgage Assistance Application, or contact your Bayview representative.

  3. Once you have completed the application, please use one of the five simple ways to return documents to Bayview.
Most loan work-out solutions can be implemented very quickly, so you can get on-track to protect your property and credit ratings.

Documentation Required for Workout Assistance
The following documents are typically required from customers requesting assistance with a loan workout due to financial hardship. The documentation can vary by state and situation, so be certain to contact your Asset Manager for a complete list.

Residential Properties

  • The Mortgage Assistance Application, which includes information about any financial hardship and a hardship affidavit.
  • Income documentation including the most recent pay stubs, bank statements, tax returns, and
    W-2s from all borrowers and co-borrowers on the loan.
  • Signed and dated IRS form 4506T or 4506T-EZ
  • Most recent quarterly or year-to-date Profit and Loss Statement (for each self-employed borrower).
  • Declaration page or a copy of current hazard insurance policy.

Commercial Properties

  • The Mortgage Assistance Application, which includes information about any financial hardship and a hardship affidavit.
  • Personal and corporate tax returns for all borrowers and guarantors for the past 2 years, including all schedules.
  • Three recent bank statements (personal and business all accounts)
  • Income and Expense Statement (Profit & Loss) for the past two years and interim financials for the current year.
  • Rent rolls for the past 12 months
  • Commercial Annual Financials
  • Declaration page or a copy of current hazard insurance policy
If you have other types of income, cannot locate the required documents, or have questions about the paperwork required, please contact us at 1.877.205.9958.

Hardship FAQs
If I have financial problems, can Bayview Loan Servicing help?
If I find that I will not be able to make my payment on time, should I tell you?
Will calling you hurt my credit or start the foreclosure process?
When should I complete a Hardship Form?

Click here to complete your Mortgage Assistance Application

Bayview is a debt collector. This is an attempt to collect a debt and any information obtained will be used for that purpose.

Call our Loan Counseling department at 1.800.771.0299 to learn more about your foreclosure avoidance options.
To get started now on choosing the right path for you, please click here.

It is the policy of Bayview Loan Servicing, LLC to provide services without regard to race, color,
religion, national origin, ancestry, age, sex, familial status, physical handicap or disability.
The information in this web site is made available with the understanding that Bayview Loan Servicing, LLC and its affiliates use reasonable care in providing information but cannot guarantee accuracy or completeness. Information is provided with no warranty, express or implied, and all such warranties are expressly disclaimed. We assume no liability for any loss, damage or expense from errors or omissions in these materials, whether arising in contract, tort or otherwise. This information is proprietary and its acquisition, copying, transmittal or use by unauthorized parties is strictly prohibited.

Bayview Loan Servicing, LLC, is a debt collector. Any information obtained will be used for that purpose. To the extent that your obligation has been discharged or is subject to an automatic stay in bankruptcy this notice is for information purposes only and does not constitute a demand of payment or any attempt to collect such obligation.

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