Are You a New Customer at Bayview?
What to Expect
Did you receive a letter stating that Bayview Loan Servicing, LLC is now your new mortgage servicer?
If so, Welcome to Bayview!
The transfer of mortgage loans to a different servicing company is a common practice in the mortgage industry. Your mortgage needs are a top priority with us, and we are here to help. The information on this page is provided to help make this transfer as seamless as possible.
- This transfer will not change the terms or conditions regarding your loan.
- If you were in the official process of a modification, short sale, or repayment plan with your previous mortgage servicer, Bayview will continue the process.
- If you have an escrow/impound account, please forward copies of any future property tax or homeowners insurance bills to Bayview.
If you submitted a payment on time to your prior servicer within 60 days following the transfer date, your payment will be forwarded to Bayview and your payment will not be marked as late.
There are many convenient ways for you to begin making your mortgage payments to Bayview. Once the transfer process is complete, you can register online and begin making online payments. To find out more about all of the payment options we offer, please visit our Payment Options
Depending on your loan, you may be eligible to sign up for Bayview's Flex Pay, a recurring payment program that offers more flexible scheduling options for your monthly mortgage payments. To find out if you qualify for Bayview's Flex Pay, please call our Customer Relations Department at 1.800.457.5105
. Our hours of operation are Monday - Friday 8 am to 9 pm ET,
and Saturday 8 am to 5 pm ET.
Your Contact Information
to provide us with your most up-to-date contact information so we can keep in touch, and provide you with the latest information about your account.
There are many benefits of having an online account:
- View your account information
- Pay your mortgage online
- Sign up for email reminders and alerts
- Access your paperless statements and much more
Frequently Asked Questions by New Customers
Will I have a new loan number?
Yes. You can find your new loan number on your welcome letter, billing statements, or other correspondences from Bayview. You can also find your loan information by logging in to your online account, or after you register
for an account with Bayview.
I was set up for automatic payments with my previous mortgage company. Will this continue?
Unless your welcome letter from Bayview says otherwise, you will need to re-enroll in automatic payments with us. There are two ways to sign-up.
1. You can sign up online for Bayview's Auto Pay after you register. After registering, login to your account, go to the 'Payments' tab and click 'Auto Pay'.
2. Download our Electronic Funds Transfer
form. Complete, sign and return it to the address stated on the form.
Should I tell my homeowner's insurance provider that my mortgage was transferred to Bayview?
Your previous mortgage company will notify your insurance provider of the transfer. We recommend that you notify your insurance provider as well. If your insurance provider did not receive notification, please change the mortgagee clause to the following:
Bayview Loan Servicing, LLC
Its successors and/or assigns ATIMA
P.O. Box 5933
Troy, MI 48007-5933
Will my life insurance or other optional insurance policies on my mortgage be affected in this transfer?
Yes. If you have Accidental Death, Mortgage Life, Disability or any other type of optional insurance, you must contact your current insurance carriers to make future premium payments.
Visit our Servicing FAQs
page to learn more answers to popular questions that customers are asking.