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Are You a New Customer at Bayview?

What to Expect
Did you receive a letter stating that Bayview Loan Servicing, LLC is now your new mortgage servicer?

If so, Welcome to Bayview!

The transfer of mortgage loans to a different servicing company is a common practice in the mortgage industry. Your mortgage needs are a top priority with us, and we are here to help. The information on this page is provided to help make this transfer as seamless as possible.
  • This transfer will not change the terms or conditions regarding your loan.
  • If you were in the official process of a modification, short sale, or repayment plan with your previous mortgage servicer, Bayview will continue the process.
  • If you have an escrow/impound account, please forward copies of any future property tax or homeowners insurance bills to Bayview.

Payment Information
If you submitted a payment on time to your prior servicer within 60 days following the transfer date, your payment will be forwarded to Bayview and your payment will not be marked as late.

There are many convenient ways for you to begin making your mortgage payments to Bayview. Once the transfer process is complete, you can register online and begin making online payments. To find out more about all of the payment options we offer, please visit our Payment Options page.

Depending on your loan, you may be eligible to sign up for Bayview's Flex Pay, a recurring payment program that offers more flexible scheduling options for your monthly mortgage payments. To find out if you qualify for Bayview's Flex Pay, please call our Customer Relations Department at 1.800.457.5105. Our hours of operation are Monday - Friday 8 am to 9 pm ET, and Saturday 8 am to 5 pm ET.

Your Contact Information
Register online to provide us with your most up-to-date contact information so we can keep in touch, and provide you with the latest information about your account.

There are many benefits of having an online account:
  • View your account information
  • Pay your mortgage online
  • Sign up for email reminders and alerts
  • Access your paperless statements and much more

Frequently Asked Questions by New Customers

Will I have a new loan number?
I was set up for automatic payments with my previous mortgage company. Will this continue?
Should I tell my homeowner's insurance provider that my mortgage was transferred to Bayview?
Will my life insurance or other optional insurance policies on my mortgage be affected in this transfer?
Visit our Servicing FAQs page to learn more answers to popular questions that customers are asking.

Watch our New Customer Video



Are you having trouble affording your mortgage payment? You have options. Visit our Hardship Information page to learn what options may be available to you.
To get started now on choosing the right path for you, please click here.

It is the policy of Bayview Loan Servicing, LLC to provide services without regard to race, color,
religion, national origin, ancestry, age, sex, familial status, physical handicap or disability.
The information in this web site is made available with the understanding that Bayview Loan Servicing, LLC and its affiliates use reasonable care in providing information but cannot guarantee accuracy or completeness. Information is provided with no warranty, express or implied, and all such warranties are expressly disclaimed. We assume no liability for any loss, damage or expense from errors or omissions in these materials, whether arising in contract, tort or otherwise. This information is proprietary and its acquisition, copying, transmittal or use by unauthorized parties is strictly prohibited.

Bayview Loan Servicing, LLC, is a debt collector. Any information obtained will be used for that purpose. To the extent that your obligation has been discharged or is subject to an automatic stay in bankruptcy this notice is for information purposes only and does not constitute a demand of payment or any attempt to collect such obligation.

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